GETTING WHAT WE WANT BUILDING1. CHOICE2. GETTING3. CONFIDENCE4. CREATING5. IN SYSTEM6. FEELING7. LEADING8. MANAGING9. KNOW-HOW10. OUTCOME11. LEARNINGPART TWO12. TEMPLATES13. EM14. PERSONAL FRAMEWORKS15. WIZARDS16. WISDOM17. SOLUTION MENTORING18. CAPABILITY19. TRUST20. SOLUTION BUILDINGSTYLE AND EXPERIENCE